marjan Account & Payment FAQ

Opening an account on marjan requires five steps. First, visit the register page and enter your username, email, password, and mobile number. Second, verify your email by clicking the link we send you. Third, provide government-issued ID (passport or national identity card) and a recent photo of yourself for KYC verification—approval typically takes one to two business days on weekdays. Fourth, choose your initial deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer via mobile banking, local payment, online payment, e-wallet). Fifth, complete your first deposit to unlock access to live-dealer tables, sportsbook markets, slots, and esports betting. Your account is active immediately after email verification; KYC approval unlocks withdrawal capability.

We require two documents for identity verification. First, a government-issued photo ID such as your passport, national identity card (KTP), or driver's licence—the document must be current and show your full name, date of birth, and photo clearly. Second, a recent selfie (photo of your face) taken against a plain background within the last 30 days, holding your ID document next to your face so both are visible. We do not accept screenshots or heavily edited photos. Upload both documents via the account verification section on marjan. Our verification team reviews submissions within one to two business days on weekdays. If documents are unclear or incomplete, we send a rejection message with instructions to resubmit.

Our English-language support team is available on weekdays from 9 AM to 6 PM (Jakarta time). Outside these hours, you can still submit a message via the help channel on marjan, and we respond within one business day on the next available weekday. We do not provide support on Saturdays, Sundays, Idul Fitri, Idul Adha, Imlek, or Nyepi. For urgent account issues during support hours, use the live chat option in the help section. For non-urgent questions, email [email protected] or use the in-platform message tool.

Deposits via e-wallet, mobile banking, local payment, or online payment follow the same flow. On the marjan deposit page, select your payment method and enter the amount. You are redirected to the app or website of your e-wallet provider, where you confirm the transaction and enter your PIN or password. Once the payment is complete, funds appear in your marjan account immediately. You can then use your balance to wager on Liga 1, Piala AFF, live-dealer blackjack, roulette, Aviator, or any other game category. If your deposit does not arrive within subject to verification, contact our support team with your transaction ID; we investigate on weekdays within one business day. Some e-wallet providers may delay deposits during peak hours or holidays like Idul Fitri, but these delays are outside our control.

marjan does not charge fees on deposits or withdrawals. However, your bank or e-wallet provider (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) may charge a fee depending on your account type and transaction size. We recommend checking your provider's fee schedule before initiating a transfer. Withdrawal processing is subject to account verification (KYC approval required) and depends on your chosen payment method. Bank transfers typically settle within one to three business days; e-wallet transfers may settle faster. During high-volume periods or public holidays, processing may be slower.

marjan offers four main game categories. Live-dealer tables include real dealers on camera in blackjack, roulette, baccarat, and Dragon Tiger, streamed from studios in Jakarta, Surabaya, Bandung, Medan, and Semarang. Sportsbook markets cover Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League, MotoGP, and badminton tournaments. Slot games feature Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets offer Mobile Legends, Free Fire, and PUBG Mobile wagering. All categories are accessible from the marjan app or web browser. Game availability varies by your account location and jurisdiction.

marjan offers a loyalty tier programme that rewards regular users with points based on wagers placed on live-dealer tables, sportsbook markets, and slots. Points accumulate in your account and can be redeemed for bonus credits or exclusive perks. Your tier status (bronze, silver, gold, platinum) is determined by your total wager volume over the previous calendar month. Higher tiers unlock benefits such as faster withdrawals, dedicated support, and exclusive tournament access. You can view your current points and tier in the loyalty section of your account. Points do not expire as long as your account remains active; however, closing your account forfeits any unspent points.

We store your personal data (email, phone, government ID, payment details) on secure servers and share it only with third-party processors necessary to operate your account—such as payment gateways and identity-verification vendors. We do not sell your data to marketers or brokers. Your identity documents and payment records are retained for seven years to comply with financial-compliance regulations. Other data (browsing history, session logs) is deleted within 30 days of account closure. We use encryption and standard security practices to protect your information. For details, read our privacy policy. If you have data concerns, contact [email protected] or use the help channel on marjan.