marjan Platform Account Terms
We at marjan operate a live-dealer gaming and sportsbook platform available in supported jurisdictions. These account terms outline the rules we enforce for account opening, deposits, withdrawals, bonuses, and dispute resolution. When you open an account on marjan, you agree to these terms and our broader privacy and legal policies.
Our platform connects you to live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) across studios in Jakarta, Surabaya, Bandung, Medan, and Semarang; slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways); sportsbook markets (Liga 1, Piala AFF, Piala Indonesia, MotoGP); and esports wagering (Mobile Legends, Free Fire, PUBG Mobile). We process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.
This document sets out your rights and responsibilities as a marjan user. Please read carefully before funding your account or placing any wager. If you have questions about these terms, contact our support team via the English-language help channel on the platform.
Account opening and eligibility on marjan
To open an account on marjan, you must be an adult under the law of your jurisdiction and not a resident of any territory where online gaming is prohibited by law. We do not offer our services in jurisdictions where local legislation bans or restricts remote gaming. You are responsible for verifying that opening and using a marjan account complies with your own jurisdiction's laws.
When you register on marjan, you provide your full legal name, date of birth, email address, phone number, and banking or e-wallet details. We undertake to protect this data under our privacy policy and do not sell or share your information with third parties except where required by law or to process your payments and withdrawals. During account creation, we conduct a soft identity check (name and date-of-birth matching); if your account later draws withdrawal requests above certain thresholds, we request formal verification via government ID photo and residential proof (utility bill or bank statement dated within 90 days).
We reserve the right to refuse an account application or suspend an account if we detect fraudulent intent, underage access, or breach of these terms. If we decline your application, we notify you within two business days and do not retain any of your submitted documents beyond the processing period required by local law.
Deposits, withdrawals, and payment terms on marjan
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. Mobile-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) settle instantly—your marjan balance updates within seconds. Bank transfers typically settle within one business day on weekdays; during holiday periods (Idul Fitri, Idul Adha, Imlek, Nyepi), banking delays may extend settlement to two business days. We do not charge deposit fees; the full amount you transfer arrives in your marjan account.
Withdrawals route to the original payment method you used to fund the account. If you deposit via online payment, your withdrawal returns to e-wallet; if via mobile banking, your payout goes to your registered local payment account. We process withdrawal requests within standard business-day windows on weekdays; weekend requests queue and process Monday morning. Withdrawals are subject to verification—on your first withdrawal or when account flags trigger automatic review, we request government ID and utility bill to confirm your identity and address. We delete verification documents immediately after processing; we do not retain them beyond the required window.
We maintain reserve rights to delay withdrawals if we suspect fraudulent activity, breach of terms, or money-laundering concern. If we delay a withdrawal for review, we notify you of the reason and expected timeline within 48 hours on weekdays. Minimum withdrawal amounts vary by payment method: online payment and e-wallet minimum is typically a lower threshold; bank transfers minimum is higher. Maximum withdrawal limits apply per calendar day to mitigate risk.
Bonus and promotional terms on marjan
We periodically offer deposit bonuses, free spins, or cashback promotions to new and returning players. Each promotional offer carries specific terms: minimum deposit requirement, wagering requirement (the number of times you must play through the bonus before withdrawal), game restrictions (bonus may apply only to slots, live-dealer tables, or sportsbook), and time validity. We display all promotional terms in full on the marjan app before you claim a bonus; you accept those terms by clicking "Claim" or "Accept".
Bonuses are subject to forfeiture if you close your account or request a withdrawal before meeting the wagering requirement. If your account is suspended for breach of terms, any unclaimed bonus is voided. We do not carry over bonuses between calendar periods unless explicitly stated; unused bonuses expire at the end of their validity window.
User conduct and account restrictions on marjan
We at marjan prohibit collusion, match-fixing, fraud, money laundering, and any attempt to manipulate odds or game outcomes. We monitor all account activity for suspicious patterns—unusually large bets, rapid deposit-and-withdrawal cycles, or coordination with other accounts—and reserve the right to suspend accounts pending investigation. If we discover breach of these conduct rules, we may forfeit outstanding balances, restrict future account access, and report the matter to relevant authorities where legally required.
We also prohibit automated access (bots, scripts) to marjan without explicit written permission. We reserve the right to terminate accounts that access our platform through unauthorized software or circumvent security measures.
Key account commitments
- We protect your personal data and delete documents after verification processing
- We process subject to verificationly via mobile wallets and within one business day via bank transfer
- We settle withdrawals to your original payment method within standard banking windows
- We monitor for fraud and suspend accounts that breach these terms or local law
- We resolve disputes through our support team and escalation procedure within five business days
Dispute resolution and jurisdiction on marjan
If you dispute a transaction, game outcome, or bonus term on marjan, contact our support team through the English-language help channel on the platform. We investigate disputes within five business days on weekdays and provide a written response explaining our finding and any remedial action (refund, reversal, or denial with reasoning). If you remain unsatisfied, you may escalate to our dispute-resolution panel, which reviews the case within ten business days.
Our services are available only where local law permits. We do not offer services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We are not liable for claims arising from your use of marjan in territories where such use is illegal.
Our marjan policy framework
These account terms form one part of our broader policy framework. You also agree to our privacy policy (which details data handling and retention), our legal notice (which outlines our liability limitations and compliance disclaimers), and any game-specific rules published on marjan. If any term in this document conflicts with a marjan game rule or promotional condition, the game rule or promotional condition prevails.
We reserve the right to update these terms at any time. We notify you of material changes via email or platform announcement at least 14 days before the change takes effect. Your continued use of marjan after the notification period constitutes acceptance of the updated terms. If you do not accept an update, you may close your account and request a final withdrawal.
Marjan operates across Jakarta, Surabaya, Bandung, Medan, and Semarang with unified policies. However, regional payment preferences may vary—DANA and e-wallet dominate in Bandung and Medan, while bank transfers (mobile banking, local payment, online payment, e-wallet) are common in Jakarta and Surabaya. Our support team responds to queries in English across all regions during standard business hours, extending to two business days during holiday periods.
By opening an account on marjan, you acknowledge that you have read, understood, and agree to these terms. Thank you for choosing marjan.