marjan Casino & Sportsbook Data Care
This page describes what we collect when you use marjan and how we keep that data protected. We process your information across live-dealer tables, sportsbook markets (Liga 1, Piala AFF, Piala Indonesia), slot games, and esports betting on our platform. Your privacy is central to how we operate; we do not sell your data, and we limit access to third parties strictly to service delivery.
We collect personal information only when you create an account, fund your wallet via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), and when you interact with our live-dealer studios and gaming markets. We store this data on servers located both inside and outside Indonesia, protected by encryption and access controls. Our processing complies with applicable data-protection laws in your jurisdiction.
This policy covers our commitments to you, your rights over your data, how we handle cookies, and how to contact us if you have concerns. We update this policy periodically; any material changes will be announced on marjan before they take effect.
What we collect on marjan
We collect your email address, phone number, and government-issued ID during account registration. We verify your identity using this ID photo to comply with regulatory requirements before you can withdraw funds. We also collect your payment method details (bank account number, mobile-wallet handle, QRIS identifier) when you deposit, and we record transaction history—amounts, dates, payment method used—for your account and our financial records.
We track your gaming activity: which live-dealer tables you join, your bets on Liga 1 and Piala AFF matches, your slot-game sessions, and your esports wagers. We log your IP address, device model (Android phone, iOS device, desktop browser), and approximate location (city level only—Jakarta, Surabaya, Bandung, Medan, Semarang). We do not collect your precise GPS location without explicit consent.
We use cookies and similar tracking technologies on our website and app to remember your login session, your preferred language, your betting history, and your account preferences. Some cookies are essential (login security); others track your behaviour to improve our interface. You can disable non-essential cookies in your browser settings; essential cookies cannot be disabled.
How we use your data on marjan
We use your data to operate your account, process deposits and withdrawals, verify your identity before large payouts, and prevent fraud and money-laundering. We send you email notifications when you request password resets, when deposits arrive, when Idul Fitri or Idul Adha holiday promotions begin, and when your account flags trigger security reviews. You can disable promotional emails in your account settings; transactional emails (deposit confirmations, withdrawal status) cannot be disabled.
We analyse your gaming behaviour to improve our platform—understanding which live-dealer games see the most traffic, which payment methods settle fastest, which sportsbook markets (football, esports, badminton) attract users in which regions. This helps us optimize table availability in Jakarta, Surabaya, Bandung, Medan, and Semarang studios, and decide which tournaments to list.
We share your data with third-party processors only as necessary: payment processors (to settle deposits), identity-verification vendors (to confirm your ID), and customer-support platforms (to answer your queries). We require all processors to sign data-protection agreements and delete your data once their work is complete. We do not share your data with advertisers, marketing partners, or data brokers.
Key takeaways
- We collect email, phone, ID, and payment details to register and verify your account
- We record your bets, deposits, withdrawals, and login activity for account management and compliance
- We do not sell your data; we share it only with third-party processors under strict agreements
- You can disable non-essential cookies and promotional emails in your account settings
- We keep data secure using encryption; servers may be located inside or outside Indonesia
Your rights and data deletion on marjan
You have the right to access all personal data we hold about you. You can request a copy of your data by emailing our support team; we provide it within one business day on weekdays. You have the right to correct inaccurate data (e.g., if your phone number changed) by logging into your account and updating the field, or by contacting support.
You have the right to request deletion of your account and associated data, except where we are legally required to retain records (e.g., transaction histories for financial compliance). We delete non-essential data (browsing history, cookies) within 30 days of your request. We retain your ID copy and payment records for seven years to comply with anti-money-laundering regulations applicable in your jurisdiction.
If your account is closed due to breach of our terms, or if you initiate a chargeback or payment dispute, we may suspend account recovery and data deletion until the dispute is resolved. We handle all data-deletion and access requests in English; responses may take two to three business days during peak periods.
Cookies and tracking on marjan
We use session cookies (deleted when you close your browser) to keep you logged in. We use persistent cookies (stored for up to one year) to remember your preferred language, your betting history, and your login timezone. We use analytics cookies to track page load times and feature usage; these are tied to your account but not to your personal name—they show us patterns like "users in Surabaya prefer blackjack" without exposing individual identity.
Third-party analytics services (Google Analytics) may place cookies on your device to measure traffic. You can opt out of Google Analytics by installing the opt-out browser extensionWe do not use cookies for advertising or behavioural targeting.
Data security and international transfers on marjan
We encrypt all data in transit (using HTTPS) and at rest (using AES-256 encryption). Our servers are located in Indonesia and internationally (Europe, Singapore) to ensure service availability during holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi. When your data is transferred outside Indonesia, we ensure the recipient country has data-protection laws equivalent to Indonesian standards, or we use standard contractual clauses approved by relevant authorities.
We conduct regular security audits and penetration testing. If we discover a breach affecting your data, we notify you by email within 48 hours and describe what data was exposed, what steps we took, and what you should do. We retain security logs for one year.
Our marjan privacy commitment and contact
We are committed to transparent, ethical data practices. We do not use dark patterns to trick you into sharing data. We do not combine your marjan data with data from other platforms without your explicit consent. We do not store passwords in plain text; we hash them with industry-standard algorithms (bcrypt, scrypt) so even our staff cannot read your password.
If you have concerns about how we handle your data, contact our privacy team at [email protected] (English language, response within one business day on weekdays). If you believe we have violated your data-protection rights, you have the right to lodge a complaint with the relevant data-protection authority in your jurisdiction.
Our services are available only where local law permits. You are responsible for verifying that your access and use of marjan comply with your own jurisdiction's law, including data-protection regulations. This privacy policy is subject to change; we will announce material updates on marjan before they take effect. Your continued use of marjan after an update constitutes acceptance of the revised policy.